We have all these above mentioned office premises with long term leave & license agreement.
We have developed effective tele calling department with 450 units with logger, auto dialer and voice recording facility. We have dedicated, trained and target oriented tele calling employees who are utilizing the facility to the optimum.
We have developed skipped borrowers tracing team by training and providing additional technical infrastructure. The team is presently providing good support to our NBFC’s, Private Banks and Nationalized Banks Portfolio.
We have also developed separate team for seizing of two and four vehicles for NBFC’s and Nationalized Banks with structured formats with effective recovery.
We have SIP/ GSM lines for telephone connection with internet facility and provided printing facility from all the PC’s.
All our offices and branches are under CCTV surveillance so as to avoid mishap in any form.
All our offices are compliant on regulatory parameters with Shop Act,GST and Burgalry insurance.
We also have all important COC banners /posters covering all relevant collection scenarios displayed at all our operation and cash counter set ups.
We have a total strength of 650+ field & TC executives who have passed IBFI training & qualifying examination for “Recovery Agents” .
We have excellent organizational structure like corporate with defined hierarchy right from lower to middle and higher management. Our organizational split comprises of Managing Directors, CEO, Business Directors, Compliance Head, HR Head, Operation Managers, Operation Team leaders, Telecallers, Field executives, Accounts.
All our employees are covered under Group Insurance for Accident and all our FOS is covered under Fidelity insurance
Our entire manpower has valid company id cards and the employees display it prominently in company premise. And also all designated staff has valid Bank endorsement cards which they carry and display during all customer visits.
None of our workforce is below 18 years of age.
We are compliant on all regulatory and statutory codes for a seamless operation.
| Shop & Establishments Act – 1948 | SDA/II/21565 |
|---|---|
| ESIC code Pune | 33000469210000999 |
| ESIC code Mumbai | 34330469210010999 |
| PF code | PU/PUN/1064260 |
| PF code | PTRC : 27775300235P |
| GST no | 27AAACY5417G2ZA |
Internal Audit Checklist to maintain client compliances as per the Banking Norms:
| # | Manpower |
| 1 | Agent List or Manpower details maintained by the vendor in Hard copy or in Excel updated Regularly |
| 2 | KYC documents available for each collector & Supervisors available on file |
| 3 | Code Of Conduct & NDA - Acceptance by Proprietor & Agent that each agent working for the Bank (Signed) |
| 4 | COC compliant by agent - Check for Attire of the agents, Knowledge on COC Etc |
| 5 | Agent has a Valid ID cards signed by Bank officer & Vendor manager. (ID Cards valid for six months only, if not, to be reported) |
| 6 |
a) ID Card Issuance & Quit register to be maintained by the Vendor b) Separate ID card issued by the agency to the agents apart from bank/nbfc issued card |
| 7 | ID cards taken back on termination of agent and surrendered to the bank |
| 8 | Police verification report available for all agents |
| 9 | Availability of Attendance Register or Bio-metric facility in the agency properly maintained |
| 10 | Usage of Mobile phones not allowed inside the premises |
| # | e-Receipt & Cash Management |
| 1 | Duly Acknowledged Hands-off report maintained (daily basis) |
| 2 | Reconciling the payments collected & annexures on a weekly basis. |
| 3 | Amount mentioned in receipts and Amount posted in bank system is same |
| 4 |
a) Random emails sent to customers and Customer data saved in share drives or desktop or on PC b) Letter with details of officers who are authorized to handle bank’s physical or electronic data |
| 5 | Clean desk policy followed by the agency, Check for any unattended customer information in work area |
| 6 | Anti-Virus to be up to date (active) in all the PC's managed for Bank process |
| 7 | Data is sent on email has a password protected file |
| 8 | Allocation Memo has been received from the Bank and maintained at the agency |
| # | Legal compliance |
| 1 | Shop & Establishment / Certificate of incorporation or related documents are maintained |
| 2 | Valid Rent or Lease agreement maintained by the agency and matches with the Site address. |
| 3 | Latest IT returns filed for the last Financial Year |
| 4 | GSTN to be registered and has been filed regularly |
| 5 | Fidelity Insurance for the organization / employees |
| # | Additional Points |
| 1 | Checking if Call recording facility is up & running |
| 2 | Ensuring 100% Call recording , storage and management for easy retrieval as and when required |
| 3 | No Dues Letter maintained for the Audit Period |
| 4 | Detailed COC with Do's and Don'ts to be laminated and put on each Work Station & Floors and displayed in the notice board. |
